Shipping & Delivery Policy

🚚 Shipping & Delivery Policy

Fast. Discreet. Reliable.

At The Big Apple Connect, we are committed to delivering high-quality cannabis vapes and accessories swiftly, securely, and discreetly — whether you're ordering from across the street or across the world.

🇺🇸 U.S. Domestic Shipping

We proudly ship to all states within the U.S. where cannabis-related vape products are legally permitted.

Shipping Options:

• Standard Shipping (3–7 Business Days) – FREE on orders over $75

• Express Shipping (1–3 Business Days) – Additional cost calculated at checkout

• Priority Insured Shipping – For high-value or bulk orders

Order Processing Time:

• All orders are processed within 1–2 business days

• Orders placed before 2 PM EST are typically shipped the same day

Discreet Packaging:
Your order will arrive in plain, unbranded packaging with no mention of cannabis or vape products — for your privacy and peace of mind.

📦 Tracking Your Order

Once your order ships, you will receive an email with your tracking number and estimated delivery date. You can track your package in real-time via the carrier’s website.

💬 Need Help?

Our customer support team is here to assist with any shipping questions or concerns.

• 📧 Email: support@thebigappleconnect.us

• 💬 Live Chat: Available Mon–Sat | 9AM–7PM EST

🔞 Age-Restricted Products

Please note: All vape and cannabis products sold by The Big Apple Connect are intended for adults 21+ only. You may be required to upload a valid government-issued ID to verify your age before your first shipment.